ZURICH (BLOOMBERG) – Luxury watch maker Officine Panerai-Firenze is famed for its big and bulky World War II-era wrist pieces. But its best sellers are now becoming smaller and smaller, largely due to the might of Chinese buyers.
Though its original military watches had dials stretching 60mm, the Swiss brand now sells models as small as 38mm in China due to the local preference for more discreet products.
The watchmaker’s pivot is an example of how luxury good makers are retooling themselves to suit Chinese tastes. This process is being accelerated by the Asian nation’s rebound as the rest of the world still reels from the economic devastation of the coronavirus pandemic.
“China, for the first time in the history of the brand, will become our No. 1 country this year,” said Mr Jean-Marc Pontroué, chief executive officer of Panerai, a unit of Swiss luxury group Richemont. “Now that we have a clear view of how big China is for the brand, how much even bigger it could be in the future, we know where to focus our investments.”
China, where the novel pathogen first emerged, has become a lifeline for the luxury industry amid Covid-19. Driven by pent-up desire to spend after months of social distancing and unable to travel overseas, Chinese consumers are splurging at home. Luxury demand on the mainland may surge 10 per cent this year, even as it plunges 45 per cent globally, Boston Consulting Group estimated in June.
That’s pushing global brands to adjust their longstanding practices, strategies and brand identities to cater to Chinese customers.
Louis Vuitton held its latest men’s show first in Shanghai in August. The annual international watch fair for Richemont brands known as Watches & Wonders – an elite industry event hosted usually in Geneva – was taken for the first time to Shanghai this week. In April, the Geneva fair was replaced by an online version.
Brands such as Louis Vuitton, Givenchy and Chloe have also started using live streaming to push products in China – a popular style of social commerce where an influencer speaks live, promoting and trying out items.
All major brands saw soaring sales in the past few months, said Mr Jason Yu, managing director at Kantar Worldpanel Greater China.
LVMH’s China sales last quarter rose more than 65 per cent from a year ago, while the overall revenue for the wine-to-watches luxury group dropped 38 per cent. Estee Lauder’s sales in mainland China jumped 60 per cent, while Kering saw over 40 per cent rise in sales after a hit in the first quarter.
“I believe the China market is big enough to justify any product adaptation,” Mr Yu said. “A one-size-fits-all approach is less likely to succeed.”
BEEF UP PRESENCE
Beyond shrinking its watch dials, Panerai plans to add eight new stores by March to beef up its presence beyond the megacities of Beijing and Shanghai. It currently has 57 stores in China, accounting for about 40 per cent of its global network.
It’ll open two stores in Hainan in the next two months after its first pop-up store achieved “exceptional” success, Mr Pontroué said. China recently expanded its tax-free rules in the island of Hainan.
Opened in June, the foot traffic at Hainan’s pop-up store is almost double of the pre-Covid level seen in its flagship Hong Kong store – the company’s largest boutique by space. Hainan is making up about 30 per cent-50 per cent of Panerai’s lost Hong Kong sales, he said.
China’s billion-plus and increasingly affluent buyers also make a fertile testing ground for the company to test new products.
“It’s a very good laboratory to test new ideas,” Mr Pontroué said. “Having China as our prime target is also a very good parameter to see if the new concept is a potential success or not.”